One of racing's best kept secret for fans

03:50 AM 28 Jul 2014 NZST
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BetPTC logo
BetPTC logo
Premier Turf Club, a betting provider for both Standardbred and Thoroughbred racing proudly proclaims it is racing's 'Best Kept Secret' as part of its logo. Is it? It does seem that way as Premier Turf Club focuses more on customer service compared to off-shore betting sites, where their only focus is their bottom line.

Premier Turf Club is an Oregon based pari-mutuel wagering provider operated and regulated in the state of Oregon by the Oregon Racing Commission.

Rich Nilsen, the Director of Player Services, took time to break down why Premier Turf Club offers more to customers compared to faceless betting sites located, well, who knows where.

"The vision was to create an account wagering service that benefited the players who supported the industry." Rich explains, "The idea was to give the players back real cash on their wagers, which would lead to more wagering and help keep players solvent. Unlike other sites at the time, we would not charge wagering fees or nickel-and-dime our players to death."

Rich adds, "We also wanted to provide a customized and personal experience for the players. In general, horseplayers don't want bells and whistles. They want a solid, streamlined wagering platform that they can rely on."

Unlike other sites, customers can genuinely get to know who operates Premier Turf Club. Rich joined the BetPTC group in 2011 and Rich is a graduate from the University of Louisville Equine Business Program.

"I started a racing stable which I managed for 10 years." Rich explains, "I have been handicapping for about 30 years and am a regular on the tournament scene. I was introduced to the harness races as a youngster on Long Island and attended the old Roosevelt Raceway. But my love and expertise is in Thoroughbred racing."

Knowing Rich has roots as a fan in horse racing, better allows Premier Turf Club to empathize with their customers when it comes to stringent measures put in place by the IRS.

"When a customer places a wager with BetPTC from the comfort of their home or on the road, it's no different than wagering at their local track or OTB. All the wagers go directly into the pools and support the Thoroughbred, Greyhound and Standardbred racing industries." Rich says.

"We are certainly hopefully that legislation in Washington will change regarding how 'winnings' are viewed by the IRS. It's ludicrous that a player has to report the cashing of a $605 ticket, for example, without taking into account what it cost to place that wager."

BetPTC strives to reward their customers immediately, allowing customers to cash in their rewards almost instantly which are very unique. "BetPTC has actually been a pioneer in innovative horse racing applications and services" Rich notes.

"We were the first site to offer conditional wagering, where a player could set minimum odds requirements for their bets." Rich adds, "We are now the first and only company to offer same-day instant cash rewards. Minutes after a race or wager is declared official, the rewards are immediately placed in the players' accounts. There are no points to figure out and no waiting."

Premier Turf Club is always looking to expand and broaden what customers can access. Such as adding NYRA, Woodbine/Mohawk (Canada's elite tracks), as well as racing from Japan and Australia.

"BetPTC also has one of the most experienced simulcast directors in the industry, Kay Webb, who negotiates with the racetracks and works to obtain new signals." Rich states.

With the legislation the way it is right now, Premier Turf Club can only offer service to select customers in certain states. However, BetPTC General Manager Todd Bowker is continuously looking to expand coverage.

Rich wants customers to know they are the #1 priority at all times.

"We treat customers like the real people they are." Rich confirms. "BetPTC is a small company and we have one-on-one personal relationships with our client base. As a result we have one of the highest retention rates in the account wagering business. Secondly, we provide our players with the best cash-back rewards in the industry, based on their level of play."

"We invite anyone who is new to 'Racing's Best Kept Secret' to come try out BetPTC.com this summer. We recently upped our new member bonus to $150, so it's a great time to join and experience the difference."

by Roderick Balgobin, for Harnesslink.com

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